Question 1

How do I get an estimate?

Accepted Answer

Start with the project form or call us. We begin with a conversation about what you're trying to accomplish, then schedule a site evaluation. The written proposal follows the evaluation, not the phone call.

Question 2

Is the estimate free?

Accepted Answer

The initial consultation and site evaluation for a defined project are provided at no cost. If a project requires design work or engineering before it can be priced accurately, we'll tell you that up front and what it involves.

Question 3

How soon can you look at my project?

Accepted Answer

Scheduling depends on current workload. We'll give you a realistic window when you contact us rather than promising a day we can't hold.

Question 4

I'm just researching. Should I still reach out?

Accepted Answer

You don't have to. The Homeowner Academy on this site is written to be useful whether or not you ever hire us. When you're ready to talk about a specific project, we'll be here.

Question 5

Why won't you give a price over the phone?

Accepted Answer

Because a number given before seeing the conditions isn't an estimate, it's a guess — and guesses become change orders. We price after we've seen what we're pricing.

Question 6

Why are contractor estimates so different from each other?

Accepted Answer

Usually because they describe different scopes. Allowances, exclusions, who performs the work, and how discovery is handled all move the number. Our guide on comparing estimates walks through how to normalize them.

Question 7

What does your proposal include?

Accepted Answer

A written scope in sequence, explicit exclusions, named allowances, material specifications, responsibilities, a progress-based payment schedule, and the change order process.

Question 8

Do you offer financing?

Accepted Answer

[Financing options to be confirmed by ownership.] We'll tell you plainly what's available rather than implying a program we don't offer.

Question 9

Can we live in the house during construction?

Accepted Answer

For most single-room projects, yes. For whole-home work or when kitchens and bathrooms are offline simultaneously, we'll be honest about which phases are livable.

Question 10

What happens if you find damage behind a wall?

Accepted Answer

We stop, document it with photos, and price the repair as a written change order before continuing. You see the condition before you approve the cost.

Question 11

Who will I be talking to?

Accepted Answer

You get a single point of contact for the project, and we set communication expectations in writing before construction begins.

Question 12

How do you handle the mess?

Accepted Answer

Protection of adjacent finished areas and daily cleanup standards are part of the scope, not an afterthought. We describe both in the proposal.

Question 13

Are you licensed and insured?

Accepted Answer

Yes. [License number and certificate of insurance available on request — to be published once confirmed by ownership.] We encourage you to verify coverage directly for the dates of your project, with any contractor.

Question 14

Do you pull permits?

Accepted Answer

Where the scope and jurisdiction require them, yes. We confirm what applies to your specific address during planning rather than assuming.

Question 15

Is the work warranted?

Accepted Answer

[Workmanship warranty terms to be confirmed by ownership.] Manufacturer warranties on materials pass through to you, and we provide that documentation at closeout.

Question 16

What areas do you serve?

Accepted Answer

Dallas, Acworth, Kennesaw, Cartersville, Marietta, Woodstock, Canton, and surrounding North Georgia communities. If you're just outside that, ask — it depends on the project.

Question 17

Do you take small projects?

Accepted Answer

It depends on current workload and the type of work. Tell us what you need and we'll be straightforward about whether we're the right fit.

Question 18

Do you work with insurance claims?

Accepted Answer

We can document conditions with photos and a written scope. Coverage decisions are between you and your carrier. [Claim coordination process to be confirmed by ownership.]

The questions homeowners actually ask first.

Getting started

Estimates & pricing

During the project

Licensing, insurance & warranty

Service area & scope

You don't have to be ready to build to talk to us.